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Website Privacy Notice

We ask that you read this website privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and the supervisory authorities in the event that you have a complaint.

Who we are

This website is operated by N.M.Williams (UK) Ltd trading as Disley. For more information see the About Us section on our website.

We collect, use and are responsible for certain personal information about you. When we do so we are regulated by the General Data Protection Regulations, which apply across the European Union (including the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purpose of those laws.

Our website

This privacy policy relates to your use of our website www.disley.com and sets out how N.M.Williams (UK) Ltd uses and protects any information that you give N.M.Williams (UK) Ltd when you use our website.

N.M.Williams (UK) Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. N.M.Williams (UK) Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products via our website and complete customer surveys.

We collect this information either directly, such as when your register with us, contact us or purchase products via our website, or indirectly such as your browsing activity while on our website (see ‘Cookies’ below)

The personal information which we collect about you depends on the particular activities carried out through our website. Such information includes:
– Name, address and contact information including email address and phone number
-Your account details such as username and login details
– Details of any feedback you give us via email, phone or post
– Information about the services we provide to you
– Demographic information such as postcode, preferences and interests
– Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

– Create and manage your account with us
– Verify your identity
– Internal record keeping.
– Provide goods and services to you
– To improve our products and services
– Notify you of any changes to our website or to our services that may affect you
– We may also periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
– From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Our website it not intended for use by children and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases upon which we rely, and these will depend on the personal information in question and the specific context in which we collect it.

The legal bases we may relay on include:-

  • Contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract;
  • Consent: where you have given us clear consent to process your personal information for a specific purpose;
  • Legal contract: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations);
  • Legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides those legitimate interests).

Further information—the personal information we collect, when and how we use it

  • For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:
When you register with us
What information we ask for How we use your information
Contact details: your name, email address, phone number and company name We obtain this information direct from you and ask for this:

— to create and manage your account with us

— to communicate with you about your account.

The lawful basis for processing the personal information is that either (a) it is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract; (b) you have given us clear consent and/or (c) it is necessary for our legitimate interests for us to use your personal information .

We will keep this information until:

— you close your account with us

— we close your account

 

When you get in touch with us
What information we ask for How we use your information
Contact details: your name, email address, phone number and company name We obtain this information direct from you and ask for this:

–       to manage our relationship with you including responding to your communication with us

 

The lawful basis for processing the personal information is that either (a) it is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract; (b) you have given us clear consent and/or (c) it is necessary for our legitimate interests for us to use your personal information i.e. so that we can respond to your requests, complaints or comments.

We will keep this information:

—only for as long as necessary to fulfil the purposes we collected it for, including for managing our relationship with you and for satisfying any legal, accounting, or reporting requirements.

 

When you join our mailing list
What information we ask for How we use your information
Contact details: your name and email address We ask for this:

— to allow us to communicate with you about in respect of information and offers relating to our Company

We rely on consent as the lawful basis for collecting and using your personal information for the purpose of this activity.

We will keep this information until:

— you ask us to remove you from our mailing list – we include an ‘unsubscribe me’ option in all of our marketing emails

 

 

Who we share information with

We routinely share your name, company name, address and phone number with our couriers. This date sharing enables us to despatch goods you have ordered directly to you.

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party

 Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access, use or disclosure and accidental loss of your information, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will only do so in an authorised manner and are subject to a duty of confidentiality.

How we use cookies

A cookie is a small text file which asks permission to be placed onto your computer, smartphone or other electronic device.  Once you agree to our use of cookies, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies on our website to help us to:-

  • recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);
  • obtain information about your preferences and use of our website;
  • carry out research and statistical analysis to help improve our content, products and services and to help us better understand our users’ requirements; and
  • target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests; and
  • make your online experience more efficient and enjoyable.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Consent to use cookies

We will ask for your permission (consent) to place cookies or other similar technologies on your device, except where these are essential for us to provide you with a service that you have requested (eg to enable you to put items in your shopping basket and use our check-out process).

There is a notice on our home page which describes how we use cookies and requests your consent to place cookies on your device.

How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/.

Links

Our website may, from time to time, contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Marketing

We would like to send you information about our products and services and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email or telephone.

We will not sell or share your information with third parties for the purposes of marketing except with your consent. Where we have your consent we may use your personal information to send you promotional information about third parties which we think you may find interesting.

You may choose to restrict the collection or use of your personal information for direct marketing purposes in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@disley.com

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

  • fair processing of information and transparency over how we use your use personal information
  • access to your personal information and to certain other supplementary information that this Privacy

Notice is already designed to address

  • require us to correct any mistakes in your information which we hold
  • require the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have provided to us, in a structured,

commonly used and machine-readable format and have the right to transmit those data to a third party

in certain situations

  • object at any time to processing of personal information concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or

similarly significantly affect you

  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances
  • claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the

Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

  • email, call or write to us
  • let us have enough information to identify you (e.g. account number, user name, registration details)],
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know the information to which your request relates.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to this website privacy policy

This website privacy policy was published on 12 October 2018 and last updated on 01 June 2018. We may change this website privacy policy from time to time, when we do we will inform you via email and/or notification on our website.

How to contact us

Please contact us, if you have any questions about this privacy notice or the information we hold on you. If you wish to contact us, please send an email to info@disley.com.

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